Shipping policy

Shipping Policy

Processing Time:
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or public holidays.

Shipping Time:
As we operate as an international dropshipping store, shipping times may vary depending on the destination and supplier.
Estimated delivery time:
• Austria & Europe: 7–15 business days
• International orders: 10–20 business days

Shipping Costs:
Shipping costs are calculated at checkout unless stated otherwise.

Tracking Information:
Once your order has been shipped, you will receive a confirmation email with tracking information. Please allow 24–72 hours for tracking details to become active.

Delays:
Shipping delays may occur due to customs clearance, weather conditions, carrier issues, or high-demand periods. We are not responsible for delays caused by factors beyond our control.

Incorrect Address:
Please ensure your shipping address is entered correctly. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Customs & Duties:
Customs duties, taxes, or import fees (if applicable) are the responsibility of the customer.

Lost or Missing Packages:
If your order is marked as delivered but not received, please contact your local carrier first. If the issue persists, contact us and we will assist you accordingly.

Contact:
If you have any questions regarding shipping, please contact us at:
onestoreofficialat@gmail.com